Holiday Policies

Are you a last-minute shopper? A super-sale-finder? A wrapped-and-ready-to-go shopper? Maybe you’re a mixture of all the above. With the winter holidays quickly approaching, you might be thinking about last years buying experience, and possibly the stress of last minute gift shopping. This year, I’ll be doing things a little differently in the shop. I want to make your Holiday Shopping Experience as Stress-Free as possible by rolling-out our Shipping, Return, & Exchange Policies for you (way in advance!) The shop policies can also be found in the shop on our Holiday Policies page. I will keep it updated as time goes by.

Holiday Order Deadlines

To make sure that I can print, package, and ship all of your orders on time for the holidays, I’ve put together these deadlines. Any orders that come in after these deadlines can’t be guaranteed to arrive on time. Calculated for December 25, 2015. Shipping with USPS First-Class Mail.

United States Order Deadline: Tuesday, December 15th @ 11:55PM EST
Canada Order Deadline: Tuesday, December 1st @ 11:55PM EST
International Order Deadline: Tuesday, November 9th @ 11:55PM EST


Holiday Shipping Schedule

Want an idea of when your order will arrive? I can not control your order once it has been given to USPS. However, my shipping schedule below should be able to give you an idea on when you’re package will be shipped. Weather Permitting. You will be notified by email of any shipping delays on my part. I will be shipping all orders with a tracking number this season. After my trip to the post office, you’ll receive an email with your tracking number where you can follow your package’s shipping adventure.

Shopping on Tuesday or Thursday? Here are some notes to keep in mind. Tuesday orders placed after 5:00PM EST will be shipped on the following scheduled Friday/Saturday shipping day. Thursday orders placed after 5:00PM EST will be shipped on the following scheduled Wednesday shipping day.

October Orders

Wednesday, October 21st, 2015
Wednesday, October 28th, 2015

November Orders

Friday, November 6th, 2015
Friday, November 13th, 2015
Wednesday, November 18th, 2015
Friday, November 20th, 2015
Wednesday, November 25th, 2015
Saturday, November 28th, 2015

December Orders

Wednesday, December 2nd, 2015
Friday, December 4th, 2015
Wednesday, December 9th, 2015
Friday, December 11th, 2015
Wednesday, December 16th, 2015

Shipping Vacation December 17th, 2015 – January 5th, 2016

You can still place orders over the holidays, but I will not be shipping any products from December 17th, 2015 to January 5th, 2016. Any orders placed within that time frame will be shipped on Wednesday, January 6th, 2016.


Holiday Return & Exchange Policy

All returns and exchanges exclude personalized products

You can return gifts Monday, January 4th, 2016 – Friday, January 22nd, 2016. When your item is received, I will give you Store Credit or a PayPal refund at the current value of your Pinecone Grove item. If you would like to exchange your item for a different size, design, or for another Pinecone Grove product, please email me through the contact form before you send your item back so I can prepare your replacement product and receipt.


When do you normally start your holiday shopping?

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